Troubleshooting Your Ring Alarm Glass Break Sensor

Having issues with your Ring Alarm Glass Break Sensor? Follow these steps to help resolve them.



The light patterns on your Glass Break Sensor will help you identify if it’s working well or not. When you press the setup button on the front of the device, you may see:

• Three green flashes, a pause, followed by three green flashes. That means it is ready to connect to your Base Station.
• One green flash. It is connected and communicating with your Base Station.
• One red flash. It is unable to communicate with your Base Station.

What if my Glass Break Sensor won’t connect?

Try these steps, one at a time, and see if any of them resolve the issue before moving on to the next step. If the light flashes green one time, it’s back online and working.

• Press the setup button on the front of the device.
• Move the Glass Break Sensor closer to the Base Station.
• Add a Range Extender between the Glass Break Sensor and the Base Station.
• Remove the back cover, remove all batteries, wait a few seconds, then reinsert them.
• If nothing works and there is no light on the Glass Break Sensor, try replacing the batteries with new ones.

https://support.ring.com/